Cancellation, Changes & Refund Policy
We understand that travel plans can change. Our goal is to keep our cancellation policy simple and fair.
1. Cancelling Your Tour
Cancellation requests must be sent in writing to Lincoln Swiss Tours using the contact details provided with your booking.
Unless different conditions have been agreed for a specific booking, the following policy applies:
When you cancel Refund
14 days or more before the tour 100%
7–13 days before the tour 50%
Less than 7 days before the tour No refund
No-show or after the tour has started No refund
The cancellation time is based on the scheduled start time of the tour in Switzerland.
2. Changing Your Booking
If your plans change, you can contact us to request a different date or time.
We will always try to accommodate your request, subject to availability.
Changes requested sufficiently in advance can normally be made without an additional fee.
Changes close to the tour date may involve costs if tickets, transportation or other services have already been purchased and cannot be changed or refunded.
3. Third-Party Costs
Some bookings include services provided by other companies, such as train tickets, boat trips, cable cars, attractions or restaurants.
If these suppliers apply non-refundable or cancellation charges, those amounts may be deducted from any refund available to you.
We will communicate these conditions before confirming bookings where they materially affect your cancellation rights.
4. Bad Weather
Bad weather does not automatically mean that a tour will be cancelled.
When possible, we will adapt the itinerary to the conditions.
If weather or other local conditions make the planned experience unsafe or impractical, we may offer an alternative activity or another available date.
5. Cancellation by Lincoln Swiss Tours
In the unusual event that we need to cancel your tour and cannot offer a suitable alternative, you will receive a full refund of the amount paid directly to Lincoln Swiss Tours for the cancelled service.
We are not responsible for additional expenses such as flights, hotels or other travel arrangements that you may have booked independently.
6. No-Show & Late Arrival
If you do not arrive at the agreed meeting point, the booking may be treated as a no-show and will not be refundable.
If you are running late, please contact your guide as soon as possible.
We will do our best to accommodate delays, but the tour may still need to finish at the originally scheduled time.
7. Refunds
Approved refunds will normally be processed within 10 business days.
Refunds are generally made using the original payment method.
Your bank or payment provider may take additional time to complete the transaction.
8. Special Bookings
Customized itineraries, private multi-day experiences and bookings involving substantial third-party services may have different payment or cancellation conditions.
If special conditions apply, they will be explained to you before you confirm the booking.